Disclaimer

This document describes the limits of liability of Basea (“Basea”) regarding the software, prototypes, systems and services it develops or makes available. It is an integral part of our Terms & Conditions.

1. A tool, not the operator of the business

Basea develops software tools. The operation and the commercial, accounting, tax, legal and any other decisions of the client's business are the exclusive responsibility of the client. The systems support the operation, but they do not replace professional judgment or human supervision.

2. Prototypes

Prototypes —including those generated with artificial intelligence— are illustrative, non-functional demonstrations. They must not be used in production, do not process real data, carry no guarantees of security or accuracy, and are offered “as is”. Any data shown in a prototype is fictitious or for example only.

3. Client content and data

The client is solely responsible for the truthfulness, legality and licenses of the content, catalogs, prices, documents and data it uploads to or integrates into the systems. Basea does not verify or answer for such information or for the use the client makes of it.

4. Artificial intelligence results

AI components may generate responses, quotes, texts or images with inaccuracies or errors. The client undertakes to review and validate such results before using them with its own customers or to make decisions. Basea does not guarantee that AI results are complete, accurate or suitable for a specific purpose.

5. Third-party services

The systems may depend on third-party services (cloud hosting, AI models, payment gateways, messaging such as WhatsApp or Telegram, among others). Basea is not responsible for failures, suspensions, price changes, data loss or interruptions attributable to such third parties.

6. Availability and maintenance

Basea strives for the greatest possible availability, but does not guarantee that the systems will operate uninterrupted or error-free. Support, corrections and improvements are provided in accordance with the contracted maintenance plan. Suspension of maintenance releases Basea from liability for subsequent incidents.

7. Limitation of liability

To the maximum extent permitted by law, Basea will not be liable for indirect, incidental, special or consequential damages, including loss of revenue, profits, goodwill, data or business opportunities, arising from the use or inability to use the systems. In any case, Basea's total liability will be limited to the amount actually paid by the client for the service that gave rise to the claim during the last three (3) months.

8. Indemnification

The client undertakes to hold Basea, Juan Andrés Williamsand its collaborators harmless against any third-party claim arising from the improper use of the systems, the client's breach of the law, or the information the client has provided or integrated.

9. Lawful use

The client undertakes to use the systems in accordance with applicable law, including personal data protection, economic competition, intellectual property and consumer protection. Improper use is the client's responsibility.

This document is a guiding template and does not constitute legal advice. We recommend that a lawyer review it and adapt it to your case before considering it final.